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Shifting the Focus: From Closing Tickets to Reducing Ticket Dependence
For many IT support teams, the number of tickets resolved within a specific timeframe has been a key ...
Updates
Check out our blog series of updates and tips for all things technology.
Strengthening Your Digital Defense
Two-Factor Authentication is an essential tool in the fight against cyber threats. It acts as a critical ...
1 Million Tickets Closed
We are thrilled to share a momentous occasion! As The IT Company commemorates our 20th anniversary this year, ...
Are You Building a Human Firewall?
The increasing frequency and sophistication of cyber threats have made it vital for everyone to be equipped ...
Why Outsourcing I.T. Can Be a Game-Changer
With the rapid advancements in technology, information technology has become the backbone of modern business ...
Think Twice Before Connecting to Public WiFi
Constant connectivity is the reality of the world we live in and accessing the internet has become an ...
What If You Could Get 2-5 Times More Value From IT?
If you are like most people, technology is viewed as a necessity- something that has to work in order to ...
Why Is Cybersecurity Crucial to Healthcare?
The healthcare industry has experienced a technological revolution. However, with great advancements come ...
Calling Your IT Department Costs Time and Money... Choosing a Proactive IT Provider is Crucial
Evaluating the effectiveness of an IT provider solely based on the number of tickets closed is misleading. ...
Would You Give a Burglar the Keys to Your Home?
You wouldn't give a burglar the keys to your home- would you? That would make their job easy, giving them ...