This whitepaper will evaluate what your IT department must be doing in order to fulfill their role of protecting and supporting your business. Your IT department should be people you can trust and rely on, yet some IT companies fail to do things that allow you to count on them.
What they should be doing
1. Monitoring all parts of your environment, at all times.
2. Availability 24 hours a day, 7 days a week, every week of the year.
3. Discussing your IT environment with you frequently.
4. Working with you to refresh your IT assets in a timely manner.
5. Providing an ongoing security awareness training program.
